ScottishPower must answer all customer queries promptly, reduce billing backlog and resolve all outstanding Ombudsman complaints Failure to meet targets will result in a suspension of sales activities Ofgem has also launched an investigation into the way ScottishPower treats customers ScottishPower has today signed up to Ofgem targets to improve customer service within three months. […]
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ScottishPower must meet Ofgem’s customer service targets or face sales ban | Ofgem
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