The sum of money involved is not large, but the principle seems likely to encourage malpractice. Late last Feb. I made an order (firm dealt with before) and was told that two items were out of stock and would follow later. An undamaged parcel on April 24th contained one of them, but no information about the other, nor was any info sent me online. Busy meantime with family illness, I emailed in early Dec to remind them one item was still due me. To my surprise I was told that since 6mths had intervened, the firm had no responsibility to fulfil the order. Can this be correct?
6mth 'not responsible' rule by mail-order firm
