I put in a PPI claim with Santander and after toing and froing, they sent a final response letter. Attached to the final response letter was a 'screen shot' of the original agreement. This contradicts the copy of the original paper agreement that I have.
On my copy the PPI box is clearly ticked, whereas on the Santander copy the box is unticked. Everything else on the copy is exactly the same, the handwriting, mistakes etc.
Where do you recommend that I go from here? As this is the final response letter , should I go straight to the Financial Ombudsman?
I would appreciate any input.
Thanks
On my copy the PPI box is clearly ticked, whereas on the Santander copy the box is unticked. Everything else on the copy is exactly the same, the handwriting, mistakes etc.
Where do you recommend that I go from here? As this is the final response letter , should I go straight to the Financial Ombudsman?
I would appreciate any input.
Thanks
Santander copy of agreement different from original
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