Britain’s biggest financial firms told to improve complaints handling | Money | The G

Some of Britain’s biggest financial firms have been told to improve the way they handle customer complaints after the regulator uncovered “weaknesses” ranging from overly officious letters to expensive phone lines. After reviewing practices at 15 companies, the Financial Conduct Authority said it was clear firms “could – and should – do more to deliver […]



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Britain’s biggest financial firms told to improve complaints handling | Money | The G