Reply-To: complaints@britishpassportservices.org.uk
The system advises me that the £117.60 has not been received. I have no choice now but to pass your details onto the Overdue Invoices Team who will begin the collections process.
At this point I would highly recommend that you visit your local Citizens Advice Bureau (address: http://ift.tt/1A6OzVv) or speak with a solicitor regarding this matter so that you can gain clarity on your consumer rights and responsibilities. Please provide them with a copy of your signed contract and receipt both of which can be found below.
Your Unpaid Invoice & Signed Contact can be found at: xxxxxxxxxxxxxxxxx
As I have some time tomorrow morning what I'll do for you is contact the XXXXX Citizens Advice Bureau on your behalf explaining the situation and request that they review this matter and then provide you with practical consumer advice on how best to resolve this matter as well as advising you what your consumer rights and responsibilities are.
This advice will come from an impartial, government backed consumer body not from an agent or our or an affiliated company. If you would not like me to request this free consumer advice for you just let me know. I would however suggest that if you are not looking to take advice from the CAB then you take advice from somewhere i.e. a solicitor as you do have responsibilities as a consumer when entering a contract.
You can rest assured that should the agent from the Citizens Advice Bureau reply showing evidence that we are in violation of any UK or EU consumer law or that we have breached the contract which means we are lawfully not permitted to enforce the contract we shall immediately investigate their accusation which if proven to be correct will result in the payment request being dropped against you and lead to you receiving a formal apology from the chairman of our company.
You can pay at any time by visiting: xxxxxxxxxxxxxxx
Kind Regards
Arthur Orin
British Passport Services
Support Department
Tel: 0203 701 2916
Fax: 0203 0120 254
E-mail: complaints@britishpassportservices.org.uk
Web:
The system advises me that the £117.60 has not been received. I have no choice now but to pass your details onto the Overdue Invoices Team who will begin the collections process.
At this point I would highly recommend that you visit your local Citizens Advice Bureau (address: http://ift.tt/1A6OzVv) or speak with a solicitor regarding this matter so that you can gain clarity on your consumer rights and responsibilities. Please provide them with a copy of your signed contract and receipt both of which can be found below.
Your Unpaid Invoice & Signed Contact can be found at: xxxxxxxxxxxxxxxxx
As I have some time tomorrow morning what I'll do for you is contact the XXXXX Citizens Advice Bureau on your behalf explaining the situation and request that they review this matter and then provide you with practical consumer advice on how best to resolve this matter as well as advising you what your consumer rights and responsibilities are.
This advice will come from an impartial, government backed consumer body not from an agent or our or an affiliated company. If you would not like me to request this free consumer advice for you just let me know. I would however suggest that if you are not looking to take advice from the CAB then you take advice from somewhere i.e. a solicitor as you do have responsibilities as a consumer when entering a contract.
You can rest assured that should the agent from the Citizens Advice Bureau reply showing evidence that we are in violation of any UK or EU consumer law or that we have breached the contract which means we are lawfully not permitted to enforce the contract we shall immediately investigate their accusation which if proven to be correct will result in the payment request being dropped against you and lead to you receiving a formal apology from the chairman of our company.
You can pay at any time by visiting: xxxxxxxxxxxxxxx
Kind Regards
Arthur Orin
British Passport Services
Support Department
Tel: 0203 701 2916
Fax: 0203 0120 254
E-mail: complaints@britishpassportservices.org.uk
Web:
Example emails sent by Copycat / third party / unofficial websites
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