My daughter had a parking ticket from Civil Enforcement Ltd exceeding a time limit 15 mins over the 3 hour limit, she had bought a 'Spa Day' at a Fitness Centre which had a Car Park adjacent which was fully free until a few days beforehand (They changed the rules during the xmas holidays 27th December and the PCN Incident was 29th December) . .A parking ticket arrived a week or so later from CEL wanting £100 or £60 if paid/received within 14 days.
As that period was almost up because their letter wasn't recieved until mid January we paid the £60
I tried to appeal against it but had difficulty in understanding what exactly I had to do,so I sent them an e-mail on 19th January requesting 'some advice from them as how to appeal the fine',... my final sentence was 'I look forward to your help which will be most appreciated' .
However they wrote back on 22nd January entitled 'Response to Representation' referring to 'my recent letter'(But I had not sent them a letter... just an e-mail enquiry on how to appeal) saying that the Enforcement Notice' remains valid and they were unable to cancel it, and were unable to refund the £60 already paid.
They went on to say that if I am unhappy with their decision I can appeal to POPLA and gave me a verification code for them, however the rules say if I do appeal to them and are unsuccessful then we have a pay another £40.!!
My daughter is on the minimum wage so these fines for this are very high indeed for her to pay,especially at xmas/new year time..her xmas spa day treat for herself and friend fell very flat subsequently.
In addition the Civil Enforcement Ltd Rules state that only only written appeals by letter would be considered, it seems to me they do not follow their own rules.
Is there any point in appealing to POPLA and risk losing another £40.
I think if anyone has a 'ticket from these people I think perhaps they should consider ignoring it, it seems pointless to even attempt to get advice from them on how to appeal it anyway.
I thought these people were 'Approved' by the BCP Association it does not say much for the so called 'Standards' they set to me.
As that period was almost up because their letter wasn't recieved until mid January we paid the £60
I tried to appeal against it but had difficulty in understanding what exactly I had to do,so I sent them an e-mail on 19th January requesting 'some advice from them as how to appeal the fine',... my final sentence was 'I look forward to your help which will be most appreciated' .
However they wrote back on 22nd January entitled 'Response to Representation' referring to 'my recent letter'(But I had not sent them a letter... just an e-mail enquiry on how to appeal) saying that the Enforcement Notice' remains valid and they were unable to cancel it, and were unable to refund the £60 already paid.
They went on to say that if I am unhappy with their decision I can appeal to POPLA and gave me a verification code for them, however the rules say if I do appeal to them and are unsuccessful then we have a pay another £40.!!
My daughter is on the minimum wage so these fines for this are very high indeed for her to pay,especially at xmas/new year time..her xmas spa day treat for herself and friend fell very flat subsequently.
In addition the Civil Enforcement Ltd Rules state that only only written appeals by letter would be considered, it seems to me they do not follow their own rules.
Is there any point in appealing to POPLA and risk losing another £40.
I think if anyone has a 'ticket from these people I think perhaps they should consider ignoring it, it seems pointless to even attempt to get advice from them on how to appeal it anyway.
I thought these people were 'Approved' by the BCP Association it does not say much for the so called 'Standards' they set to me.
Civil Enforcement Ltd PCN Notice
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