Briefly, I organised a shipment to go to X in Europe. Duly measured and weighed then chose a parcel broker, such as Parcel Monkey,etc. I'm 100% confident I entered the dimensions correctly and then chose the service which was closest to what I wanted to pay and what the service offered. Item was duly picked up and successfully delivered to country X in Europe, several days later.
About two weeks later, I received an email from the broker, informing me that I had entered the wrong measurement data and that I was due them money, twice the price again of what I had originally paid! I couldn't fathom out how the courier firm went as far as delivering it if this had been the actual case so I went back on this broker's site and put in roughly the same data and postal codes again. Sure enough, the same page came up withe the same firms and the same pricing.
Unfortunately, I didn't take a screen-grab of the transaction so have no way of actually proving that teh correct dimension were entered expect by proof of using those dimensions on their website, a process I did take a screen-grab of. What I think has happened is that the end-courier has informed them that the service the broker was paying them for wasn't costed correctly and now they're trying to claw it back from me!
I'm not having any of it and they're intending to proceed with a claim. I caught them out when they said they'd apply interest to which I said that they had no right ( I was chancing my arm) and they backed down and said that a court would add interest if it went that far.
I'm quite prepared to contest it, if needs be, but would welcome any example of similar experience and outcome. Incidentally, three years ago another firm tried the same sketch with me and I foolishly coughed up. Not this time, though.
About two weeks later, I received an email from the broker, informing me that I had entered the wrong measurement data and that I was due them money, twice the price again of what I had originally paid! I couldn't fathom out how the courier firm went as far as delivering it if this had been the actual case so I went back on this broker's site and put in roughly the same data and postal codes again. Sure enough, the same page came up withe the same firms and the same pricing.
Unfortunately, I didn't take a screen-grab of the transaction so have no way of actually proving that teh correct dimension were entered expect by proof of using those dimensions on their website, a process I did take a screen-grab of. What I think has happened is that the end-courier has informed them that the service the broker was paying them for wasn't costed correctly and now they're trying to claw it back from me!
I'm not having any of it and they're intending to proceed with a claim. I caught them out when they said they'd apply interest to which I said that they had no right ( I was chancing my arm) and they backed down and said that a court would add interest if it went that far.
I'm quite prepared to contest it, if needs be, but would welcome any example of similar experience and outcome. Incidentally, three years ago another firm tried the same sketch with me and I foolishly coughed up. Not this time, though.
Courier trying to claim extra money for completed service
0 commentaires:
Enregistrer un commentaire