My OH has a repayment plan with this lot and continues to get reduced offer request letters on a monthly basis.
Anway a recent payment was missed due to a banking error and she received an e-mail (they do not have our phone details as refused this in writing) from 1st credit advising and that she was to contact them to reset payment plan.
She made an on-line payment and sent an e-mail advising this and that all will be in order going forward.
Today she has received another e-mail confirming that arrangement as been reset and she will receive a letter to confirm this. They are now also requesting a financial statement, proof of income, payslips to support the repayment offer.
Now my questions are, is she obliged to do this or is there a template letter to respond to their request ?
Should she also be requesting, CCA details, a notice of assignment details and copy of statements to check that payments are being deducted from the outstanding balance ? If so in which order ?
Thank you
Anway a recent payment was missed due to a banking error and she received an e-mail (they do not have our phone details as refused this in writing) from 1st credit advising and that she was to contact them to reset payment plan.
She made an on-line payment and sent an e-mail advising this and that all will be in order going forward.
Today she has received another e-mail confirming that arrangement as been reset and she will receive a letter to confirm this. They are now also requesting a financial statement, proof of income, payslips to support the repayment offer.
Now my questions are, is she obliged to do this or is there a template letter to respond to their request ?
Should she also be requesting, CCA details, a notice of assignment details and copy of statements to check that payments are being deducted from the outstanding balance ? If so in which order ?
Thank you
1st Credit debt repayment plan questions
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