Hello
I recently bought an expensive watch from a high street jeweller for my sons 16th birthday in the sales and the watch broke within a few days so I returned it and asked for a replacement, the retailer has refused to replace the watch but has offered a refund, my problem is that the watch has now gone back to full retail value so the refund would not cover the cost of a replacement watch despite several exchanges of emails, store visits and phone calls the store will not budge with their take it or leave it attitude.
Can I insist that the retailer replaces the watch for a new one or do I have to accet the refund?
I know this may seen trivial compared to some problems people have but it is important to my son and I.
Thanks in advance
I recently bought an expensive watch from a high street jeweller for my sons 16th birthday in the sales and the watch broke within a few days so I returned it and asked for a replacement, the retailer has refused to replace the watch but has offered a refund, my problem is that the watch has now gone back to full retail value so the refund would not cover the cost of a replacement watch despite several exchanges of emails, store visits and phone calls the store will not budge with their take it or leave it attitude.
Can I insist that the retailer replaces the watch for a new one or do I have to accet the refund?
I know this may seen trivial compared to some problems people have but it is important to my son and I.
Thanks in advance
watch dispare
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