Not a call for help, more of a rant but any helpful advice appreciated.
Been a happy-enough Orange customer for some eight years. Was recently looking at reducing my monthly bill so had a chat with them. Settled on a plan and was told I'd need a new SIM. Fair enough, I thought. Next thing I know, an EE SIM arrives. Call em stupid, but I expected the whole shebang to be working inside 48hrs or less but as soon as I slipped in the EE SIM it immediately asked for a SIM unlock code. Everyone at EE was baffled. I tried using the SIM unlock number on the packaging but that didn't work. I ws then given an 8-digit code by the support guys and told it would work; it didn't.
Then it was discovered that the phone needed to be unlocked because it was a) and Orange phone and b) a 4G SIM. Long story short and nearly two weeks later, the phone is still unlocked and useless, despite Orange/EE saying several times it will be up and running. I cancelled the contract but still can't get any resolution regarding the unlocking and the PAC code.
I decided to go with 3 and when I went into an outlet, one of the assistants looked at my phone, a Samsung G2, and said 'That phone won't work over 4G'. I really could not believe what I was hearing. So, I have a new contract and a phone that is still dead, even after the promised date of unlocking has passed.
Time to call EE yet again.
Been a happy-enough Orange customer for some eight years. Was recently looking at reducing my monthly bill so had a chat with them. Settled on a plan and was told I'd need a new SIM. Fair enough, I thought. Next thing I know, an EE SIM arrives. Call em stupid, but I expected the whole shebang to be working inside 48hrs or less but as soon as I slipped in the EE SIM it immediately asked for a SIM unlock code. Everyone at EE was baffled. I tried using the SIM unlock number on the packaging but that didn't work. I ws then given an 8-digit code by the support guys and told it would work; it didn't.
Then it was discovered that the phone needed to be unlocked because it was a) and Orange phone and b) a 4G SIM. Long story short and nearly two weeks later, the phone is still unlocked and useless, despite Orange/EE saying several times it will be up and running. I cancelled the contract but still can't get any resolution regarding the unlocking and the PAC code.
I decided to go with 3 and when I went into an outlet, one of the assistants looked at my phone, a Samsung G2, and said 'That phone won't work over 4G'. I really could not believe what I was hearing. So, I have a new contract and a phone that is still dead, even after the promised date of unlocking has passed.
Time to call EE yet again.
Magnificent balls-up by EE
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