Hello,
I'm new to this forum but I would like some assistance as to what my rights are.
Last Thursday I purchased some products for £599 from a shop in central London called Tresor Rare. When I purchased the products I noticed that there was a clear 14 day returns policy for unused/unopened products.
I went back to the store yesterday with the receipt and products (less than 48 hours after purchasing) as I had decided against the products and requested a refund (everything was unopened in its original packaging etc). I was informed that to get a refund I needed to email an 'out-sourced company' who would then email me back a code so the shop could handle the refund. They told me it would take a few days to get a response. I wanted to avoid another expensive trip into London and I had the feeling was being fobbed off. I asked to speak to the manager and was told that the manager was unavailable and no one knew when they would next be in. (I purchased this on my Amex credit card).
I've sent an email, what would you advisory next step to be as this all seems like a scam. On further investigation of Tresor Rare, their website appears to make false comments, for example, the company's established date and location of other stores, which appear to be non-existent.
Thank you,
Lucy
I'm new to this forum but I would like some assistance as to what my rights are.
Last Thursday I purchased some products for £599 from a shop in central London called Tresor Rare. When I purchased the products I noticed that there was a clear 14 day returns policy for unused/unopened products.
I went back to the store yesterday with the receipt and products (less than 48 hours after purchasing) as I had decided against the products and requested a refund (everything was unopened in its original packaging etc). I was informed that to get a refund I needed to email an 'out-sourced company' who would then email me back a code so the shop could handle the refund. They told me it would take a few days to get a response. I wanted to avoid another expensive trip into London and I had the feeling was being fobbed off. I asked to speak to the manager and was told that the manager was unavailable and no one knew when they would next be in. (I purchased this on my Amex credit card).
I've sent an email, what would you advisory next step to be as this all seems like a scam. On further investigation of Tresor Rare, their website appears to make false comments, for example, the company's established date and location of other stores, which appear to be non-existent.
Thank you,
Lucy
Tresor Rare Refund Help
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