I had a new gas fire and marble hearth and surround fitted in may 2013.
the surround backing moved,they came out to sort it but it is still not right.
The company should have sent a card about the service of the fire and they didnt .
We have had to keep ringing and going to see them about the faults.
They were supposed to service the fire at the beginning of january and never turned up,
so I went to see them again.Meanwhile the fire broke down so they said they would come out on the
saturday,so my wife stayed in all day but they didnt turn up.
After several calls they turned up the following wednesday botched the surround got
the fire working and then refused to service it saying we should get some other company to do it.
Where do I stand in this situation as it is giving us alot of stress.
the surround backing moved,they came out to sort it but it is still not right.
The company should have sent a card about the service of the fire and they didnt .
We have had to keep ringing and going to see them about the faults.
They were supposed to service the fire at the beginning of january and never turned up,
so I went to see them again.Meanwhile the fire broke down so they said they would come out on the
saturday,so my wife stayed in all day but they didnt turn up.
After several calls they turned up the following wednesday botched the surround got
the fire working and then refused to service it saying we should get some other company to do it.
Where do I stand in this situation as it is giving us alot of stress.
shoddy goods
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