Hi, wondering if someone could give me some sound advice…
A few weeks back, I needed to get a 2nd key programmed for my 2010 reg car… Initially I took my original working key along with the 2nd key (previously used on another car) that I wanted to be programed to the Main Dealer and asked if it was possible to do this work, showing them both keys and asking if this was okay…. Basically they copy my original key to the 2nd key overwriting it…. The reason I wanted a 2nd key was that the buttons on my working key were a bit “light” and you would sometimes find that when you put the key in your pocket the button would inadvertently get pushed unlocking the car…
They said to me, no problems, we can do the job and it will be £48…
I booked the car in…
On the day of the work, I took the car to their reception and explained the story about the “light” buttons and they said fine, no problems.., the job should take 30 mins…
After 15 mins the mechanic came out and said that there was a “blank blade” in my 2nd key…, and I explained that once the key had been re-programed I would simply swap the blades over… I asked him if this was a problem..?, he said “no it would be fine” and went off to do the job…
90 mins later they came out to tell me that the re-programming had gone wrong and that both keys were now useless and the car could not be driven…, and they could not look at it again till Monday..
I asked if they could give me a loan car as they had basically taken my car off the road.., they said no.., and said it was my fault this had happened..???
Their angle being that the 2nd key I had supplied was a “fake” as they put it… It was not a fake, and the serial numbers on the key tie up perfectly with the make and model of my car.., and if they felt there were any issues they should have told me before they undertook the work…
This job just tumbled into an even bigger mess with them eventually getting my car back on the road 6 days later!!..., so I had the cost of buying a replacement key to replace the one they trashed.., as well as a very hefty bill for a hire car… at one point we were staring down the barrel of a bill in excess of £800!!!
All the way throughout this I tried to work with them, there was no case of me going crazy or anything like that…, after all I needed my car back..
During the whole process I was in contact with Trading Standards and they advised me on exactly what needed to be written to them and fully supported me… They quoted Supply of Goods & Services Act 1982 (As amended), and said there would be no problems..
I’m now at a point where I have started the process thru the Small Claims Court and they have acknowledged the letter from the court and sent me quite a threatening letter telling me to withdraw my claim or they would counterclaim for the hours their mechanics spent trying to get the car working again!, they also said that my keys were “fake” and they had proof, which frankly would be amazing as my original key has been starting the car perfectly well for the last 6 months!..., very odd…, so they break my car.., then tell me that because of the work they have done they will not pay for any aspect of the cost to put it right again and if I raise a claim against them they will counter sue to claim back the time they spent trying to fix the problem they created..?
I’m after some advice really.., I’m like any small fish coming up against one of these big companies and you feel very threatened…, and not quite sure where it will lead to.., my claim against them is for a new key and the hire car all of which totals approx. £390…
How do you think I stand here…?, my understanding from Trading Standards was that they took the job on, and at no point said there would be any problems and that I had given them no less than 3 chances to back out.., once when I originally took the keys to see if the job was possible, once when I gave them to the receptionist on the day and then again when the mechanic was about to do the work..
Obviously, I have no idea about this type of work which is why I went to a Main Dealer and not a back street type operation…., I needed the professionals to tell me that the job was okay to do… If they had given me any warning signs I would not have done it…
Thanks in advance...
A few weeks back, I needed to get a 2nd key programmed for my 2010 reg car… Initially I took my original working key along with the 2nd key (previously used on another car) that I wanted to be programed to the Main Dealer and asked if it was possible to do this work, showing them both keys and asking if this was okay…. Basically they copy my original key to the 2nd key overwriting it…. The reason I wanted a 2nd key was that the buttons on my working key were a bit “light” and you would sometimes find that when you put the key in your pocket the button would inadvertently get pushed unlocking the car…
They said to me, no problems, we can do the job and it will be £48…
I booked the car in…
On the day of the work, I took the car to their reception and explained the story about the “light” buttons and they said fine, no problems.., the job should take 30 mins…
After 15 mins the mechanic came out and said that there was a “blank blade” in my 2nd key…, and I explained that once the key had been re-programed I would simply swap the blades over… I asked him if this was a problem..?, he said “no it would be fine” and went off to do the job…
90 mins later they came out to tell me that the re-programming had gone wrong and that both keys were now useless and the car could not be driven…, and they could not look at it again till Monday..
I asked if they could give me a loan car as they had basically taken my car off the road.., they said no.., and said it was my fault this had happened..???
Their angle being that the 2nd key I had supplied was a “fake” as they put it… It was not a fake, and the serial numbers on the key tie up perfectly with the make and model of my car.., and if they felt there were any issues they should have told me before they undertook the work…
This job just tumbled into an even bigger mess with them eventually getting my car back on the road 6 days later!!..., so I had the cost of buying a replacement key to replace the one they trashed.., as well as a very hefty bill for a hire car… at one point we were staring down the barrel of a bill in excess of £800!!!
All the way throughout this I tried to work with them, there was no case of me going crazy or anything like that…, after all I needed my car back..
During the whole process I was in contact with Trading Standards and they advised me on exactly what needed to be written to them and fully supported me… They quoted Supply of Goods & Services Act 1982 (As amended), and said there would be no problems..
I’m now at a point where I have started the process thru the Small Claims Court and they have acknowledged the letter from the court and sent me quite a threatening letter telling me to withdraw my claim or they would counterclaim for the hours their mechanics spent trying to get the car working again!, they also said that my keys were “fake” and they had proof, which frankly would be amazing as my original key has been starting the car perfectly well for the last 6 months!..., very odd…, so they break my car.., then tell me that because of the work they have done they will not pay for any aspect of the cost to put it right again and if I raise a claim against them they will counter sue to claim back the time they spent trying to fix the problem they created..?
I’m after some advice really.., I’m like any small fish coming up against one of these big companies and you feel very threatened…, and not quite sure where it will lead to.., my claim against them is for a new key and the hire car all of which totals approx. £390…
How do you think I stand here…?, my understanding from Trading Standards was that they took the job on, and at no point said there would be any problems and that I had given them no less than 3 chances to back out.., once when I originally took the keys to see if the job was possible, once when I gave them to the receptionist on the day and then again when the mechanic was about to do the work..
Obviously, I have no idea about this type of work which is why I went to a Main Dealer and not a back street type operation…., I needed the professionals to tell me that the job was okay to do… If they had given me any warning signs I would not have done it…
Thanks in advance...
When they break your perfectly good working car....
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