Good afternoon,
We store with a company called Alligator Storage (Alligator Self Storage Centres Limited).
We have been a very good customer since February 2008 and paid them in the region of £30,000 for our warehousing space.
On Monday of last week, I went down to find that one of our unit doors was damaged. I found out from one of the Assistant Managers there that a guy had fallen off a dock and back into the door.
I managed to get it open as it had wedged tight where the metal door had gone in too far. Hard to explain and possibly no need.
A whole stack of electronic stock which was stored behind one of the double doors had been toppled by this and has resulted in clear damage to some of the stock units. We have taken photos and have yet to clear the mess caused until we get some kind of go ahead from Alligator themselves.
The Assistant Manager Gemma who is reasonably new was unaware of how to deal with this so she escalated it to her more long standing Assistant Manager colleague Angela Barker who failed to do anything. Gemma took ownership of this on Friday when I went down again as I was concerned as to why I had not been contacted about this.
She contacted their Operations Manager, Simon Turner, who essentially said this was our responsibility to sort out with the 3rd Party who fell into the door.
As we pay insurance on a block policy to Alligator, then surely this is something they should be dealing with.
As you can imagine it is annoying to say the least that this company is reluctant to actually take any responsibility when it is they who are responsible for who they let on site. It is a secure site with coded access.
What is the best way to deal with this unprofessional company?
We store with a company called Alligator Storage (Alligator Self Storage Centres Limited).
We have been a very good customer since February 2008 and paid them in the region of £30,000 for our warehousing space.
On Monday of last week, I went down to find that one of our unit doors was damaged. I found out from one of the Assistant Managers there that a guy had fallen off a dock and back into the door.
I managed to get it open as it had wedged tight where the metal door had gone in too far. Hard to explain and possibly no need.
A whole stack of electronic stock which was stored behind one of the double doors had been toppled by this and has resulted in clear damage to some of the stock units. We have taken photos and have yet to clear the mess caused until we get some kind of go ahead from Alligator themselves.
The Assistant Manager Gemma who is reasonably new was unaware of how to deal with this so she escalated it to her more long standing Assistant Manager colleague Angela Barker who failed to do anything. Gemma took ownership of this on Friday when I went down again as I was concerned as to why I had not been contacted about this.
She contacted their Operations Manager, Simon Turner, who essentially said this was our responsibility to sort out with the 3rd Party who fell into the door.
As we pay insurance on a block policy to Alligator, then surely this is something they should be dealing with.
As you can imagine it is annoying to say the least that this company is reluctant to actually take any responsibility when it is they who are responsible for who they let on site. It is a secure site with coded access.
What is the best way to deal with this unprofessional company?
Stock damaged by 3rd Party
0 commentaires:
Enregistrer un commentaire