A friend told me that on Boxing Day last she went to a superstore for an exchange or refund on an electric kettle that she deemed was faulty.
On arrival the checkout operator told her 'I am sorry but as it is a public holiday we are on out of hours service and that means no refunds or exchanges as there are no managerial staff present to authorise it'. My friend protested but the assistant replied 'But madam, you work in the medical centre pharmacy and you do not offer full service on Saturdays, Sundays and Public Holidays do you'? She smiled at this and returned a few days later where the manager informed her that it is simply impossible to get graduate managers to work every weekend. He replaced the fuse in her kettle and it worked perfectly and everyone was happy, but was that store acting legally in not providing refunds or replacements at weekends as they were on out of hours service? If the answer is 'n', then what about the NHS?
On arrival the checkout operator told her 'I am sorry but as it is a public holiday we are on out of hours service and that means no refunds or exchanges as there are no managerial staff present to authorise it'. My friend protested but the assistant replied 'But madam, you work in the medical centre pharmacy and you do not offer full service on Saturdays, Sundays and Public Holidays do you'? She smiled at this and returned a few days later where the manager informed her that it is simply impossible to get graduate managers to work every weekend. He replaced the fuse in her kettle and it worked perfectly and everyone was happy, but was that store acting legally in not providing refunds or replacements at weekends as they were on out of hours service? If the answer is 'n', then what about the NHS?
Out of Hours Service.
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