In April my husband puchased a Ford car from a dealership on finance.
It started to make a knocking sound from the steering after approx 5 weeks (mid May), we took it to a garage who had a look over the car and advised that the sterring rack was at fault and there was an oil leak. We called the dealership who advised us to call the warranty company, who reccomended a garage of their choice to look over the car, we asked if we could take it to Ford (we had all the work on our last car done here and as it was Ford car this was our preference) the warranty agreed and it went off to to Ford and no faults were found with the steering rack, only a slight oil leak and 2 washers fixed this.
Moving forward to last week and the knocking sound returns and steering to the right became increasingly difficult almost impossible. The warrantyexpired July 2014 (we've already paid out repairs for new hoses, 3 days out of warranty) so off we go to the garage to be told the steering rack is broken and needs replacing at a cost of £790- the car was undrivable so we had to have the repairs done.
I wish to complain to someone but am confused who I take my grevience up with, do I go to the dealer, ford, the warranty company or even the finance company as I understand they maybe liable in some way?
I know things happen but after having a report from a garage with the reccomendation and Ford not finding anything I am cross that this part did require replacing and was obviously at fault.
Any advice would be much appreicated, thank you in advance.
Viki61
It started to make a knocking sound from the steering after approx 5 weeks (mid May), we took it to a garage who had a look over the car and advised that the sterring rack was at fault and there was an oil leak. We called the dealership who advised us to call the warranty company, who reccomended a garage of their choice to look over the car, we asked if we could take it to Ford (we had all the work on our last car done here and as it was Ford car this was our preference) the warranty agreed and it went off to to Ford and no faults were found with the steering rack, only a slight oil leak and 2 washers fixed this.
Moving forward to last week and the knocking sound returns and steering to the right became increasingly difficult almost impossible. The warrantyexpired July 2014 (we've already paid out repairs for new hoses, 3 days out of warranty) so off we go to the garage to be told the steering rack is broken and needs replacing at a cost of £790- the car was undrivable so we had to have the repairs done.
I wish to complain to someone but am confused who I take my grevience up with, do I go to the dealer, ford, the warranty company or even the finance company as I understand they maybe liable in some way?
I know things happen but after having a report from a garage with the reccomendation and Ford not finding anything I am cross that this part did require replacing and was obviously at fault.
Any advice would be much appreicated, thank you in advance.
Viki61
Car on finance from dealership - faulty within 6months, my rights?
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