Hi Folks,
Long time no see on this forum. I am hoping that someone can offer me some advice. On Tuesday 17th March I came home to a nasty letter on the doorstep - clearly delivered by hand. Upon opening it I read "Due to your failure to pay an Outstanding Warrant of Control an agent has today attended your premises to arrange payment." The balance was £385.00
I had received no prior correspondence from Marston at this stage.
I have no idea what this is about - I have an inkling that it is in regards to a neglected vehicle fine, but not 100% sure. As I was travelling from Thursday and returning on Sunday evening I made a resolution to send a letter to Marston on Monday to enquire about the charges.
At 6.45 on Monday morning an "Enforcement Agent" knocked on my door. I opened it to speak with him and we had a long conversation which he recorded with a camera on his vest. I explained that I was unable to pay the full balance of £385, but I could afford to set up a payment schedule to clear the balance. He immediately refused this and asked me when I would be able to pay and I suggested that I would contact him today. He left a mobile number for me to call him on and said that I must call that number and not the office number printed on the letter. He left another letter with his number on.
I tried calling for him a couple of times this evening, but no answer - I called the office who immediately informed me that the balance was now £620.00 as the "enforcement stage" had been started. I offered to make a partial payment, which they refused and asked me to call the Enforcement Agent directly, so I called him again and the call was connected:
He answered and informed him that I was going to record the call for my own peace of mind. He consented and I offered to pay £120.00 today towards clearing the balance and then o set up a formal payment schedule. He advised me that now I could only pay via a payment schedule and not in full the office was correct in that the full £235.00 enforcement fee must apply bringing the total to £620.00.
He also advised me that the balance must be cleared within 12 weeks otherwise he would be attending my home with a locksmith to seize goods. The same threat he had made at his visit.
I understand that new regulations have come in since I last had to deal with one of these guys, but even so something doesn't seem right to me.
Can anyone offer me some advice on where I stand with this and also let me know whether there is any way I can save myself the £235.00 considering I was willing to pay right off the bat?
Thank you in advance for your help and advice.
Jim
Long time no see on this forum. I am hoping that someone can offer me some advice. On Tuesday 17th March I came home to a nasty letter on the doorstep - clearly delivered by hand. Upon opening it I read "Due to your failure to pay an Outstanding Warrant of Control an agent has today attended your premises to arrange payment." The balance was £385.00
I had received no prior correspondence from Marston at this stage.
I have no idea what this is about - I have an inkling that it is in regards to a neglected vehicle fine, but not 100% sure. As I was travelling from Thursday and returning on Sunday evening I made a resolution to send a letter to Marston on Monday to enquire about the charges.
At 6.45 on Monday morning an "Enforcement Agent" knocked on my door. I opened it to speak with him and we had a long conversation which he recorded with a camera on his vest. I explained that I was unable to pay the full balance of £385, but I could afford to set up a payment schedule to clear the balance. He immediately refused this and asked me when I would be able to pay and I suggested that I would contact him today. He left a mobile number for me to call him on and said that I must call that number and not the office number printed on the letter. He left another letter with his number on.
I tried calling for him a couple of times this evening, but no answer - I called the office who immediately informed me that the balance was now £620.00 as the "enforcement stage" had been started. I offered to make a partial payment, which they refused and asked me to call the Enforcement Agent directly, so I called him again and the call was connected:
He answered and informed him that I was going to record the call for my own peace of mind. He consented and I offered to pay £120.00 today towards clearing the balance and then o set up a formal payment schedule. He advised me that now I could only pay via a payment schedule and not in full the office was correct in that the full £235.00 enforcement fee must apply bringing the total to £620.00.
He also advised me that the balance must be cleared within 12 weeks otherwise he would be attending my home with a locksmith to seize goods. The same threat he had made at his visit.
I understand that new regulations have come in since I last had to deal with one of these guys, but even so something doesn't seem right to me.
Can anyone offer me some advice on where I stand with this and also let me know whether there is any way I can save myself the £235.00 considering I was willing to pay right off the bat?
Thank you in advance for your help and advice.
Jim
Marston - Something seems fishy!
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